Why Choose Shadow Support Systems?
On-Demand Support
Quick response times are just the beginning. Accurate and timely resolutions are a standard with us. We understand technology issues can be a nuisance. Let us bear the burden for you.
Documented Interactions
Every interaction will be documented via our help desk software, Freshdesk. Documentation encourages the proper tracking of metrics and identifying trends. Documentation allows for consistent transparency and accountability for Shadow Support and our clients.
Integrity
When doing business with Shadow Support Systems you can expect a genuine and honest approach. Being transparent and honest builds a worthwhile rapport with our clients. We wouldn't have it any other way.
Flexibility
Whether you need remote services or on-site technical assistance, we can adjust to your needs as an organization. We cater the support to you. This flexibility can contribute to efficiencies within your organization and augment your I.T. team if you have one.